Contact
Contact RugRate
Most questions have a faster route than an inbox. Pick the one that matches what you need.
What Do You Need?
Each of these goes straight to the page that handles it.
I want quotes for a job
Build your request, then send the same scope to companies you choose. Nothing is sent from RugRate on your behalf.
Build a quote requestI run a cleaning company
List a new company, claim an existing listing, or ask about verification and the transparency score.
For businessesI want to leave a review
Draft your review now and post it when the company’s listing is live.
Write a reviewSomething went wrong with a job
Write a factual, dated report, send it to the company first, and keep a copy.
Report a problem
Before You Send Anything
- Do not email payment details, card numbers or ID documents
- Include dates, the quote and the invoice if your message is about a job
- Keep your own copy of anything you send
Urgent problems
If a Rug Has Not Come Back
Contact the company in writing first and ask for its location and a return date. For unresolved consumer complaints, New York City’s Department of Consumer and Worker Protection takes complaints, and city services are reachable through 311.
Write a ReportContact — FAQs
Can RugRate contact a company for me?
Not at the moment. You choose which companies to contact and send your request yourself, so your conversation and your contract stay directly with the cleaner.
How quickly does RugRate reply?
RugRate is small and building in public. Business enquiries and reports are prioritised, and urgent problems with a job are always faster to resolve with the company directly.
My rug has not been returned. Who do I contact?
The company first, in writing, asking for its location and a return date. If that fails, New York City’s Department of Consumer and Worker Protection takes consumer complaints, and city services are reachable through 311. If you believe a crime has occurred, contact the police.