For Businesses
Business Help Center
Everything a listed company needs, in one place. If the answer is not here, a person will reply to you.
Quick Answers
The six things we are asked most.
- Is listing free?
- Yes, permanently.
- Can I pay for a better score?
- No, and no amount of advertising changes it.
- How do I fix a wrong phone number?
- Claim the listing, then correct it.
- Can I remove a bad review?
- Only if it breaks the guidelines. Otherwise, reply.
- Do you take a commission?
- No. We never touch the payment for a job.
- Who can I talk to?
- A person, through the contact page.
Browse by Topic
Listings
Adding a company, claiming an existing page, correcting details, or asking for removal.
Verification
What gets checked, what documents help, how long it takes and how the badge is kept.
Your score
How the transparency score is calculated and the fastest ways to raise it.
Reviews
Asking for reviews properly, replying to criticism, and what gets a review removed.
Enquiries
How customers reach you, why enquiries are never resold, and how to get better ones.
Costs and advertising
What is free, what will be paid, and the rules paid placement has to follow.
Business FAQs
My borough is not open yet. Is there any point submitting?
Yes. Submissions are worked through borough by borough, and companies already in the queue are verified first when a borough opens.
A complaint has been made about my company. What happens?
Nothing is published until it has been verified and you have had a right of reply. You get the substance of the complaint and a chance to respond before anyone else sees it.
How do I close my account or remove my listing?
Ask through the contact page from an address we can verify against the listing, and it comes down.
Someone is impersonating my company on the site.
Tell us immediately through the contact page. Contested listings are frozen while we establish who actually runs the business, so an impersonator cannot keep editing the page in the meantime.
Will there be a dashboard for managing all this?
Yes. Listing management, replies and enquiries will live in a business dashboard when accounts open. Until then everything goes through the forms and the contact page.