Scam Watch
Avoid the Common Rug Cleaning Problems in NYC
Most bad experiences are not dramatic. They are a price that grows, a rug that is late, and nothing in writing. Here is how to stay ahead of all three.
Check a Company
See whether a complaint report has been filed against a listed company, and where it has got to.How reports are handled.
- Anthony Peter Carpet & UpholsteryBrooklyn Heights, Brooklyn
- Artisans of the LoomAstoria, Queens
- Capital CleanThe Bronx
- Carpet CultureServing Manhattan and the outer boroughs
- Eco CleaningUpper West Side, Manhattan
- Empire SteamersMidwood, Brooklyn
- Long Island Carpet Cleaners, Inc.Glendale, Queens
- Mr. Green Carpet CareServing all five boroughs
- NYCleanersUpper West Side, Manhattan
- Olympus Carpet & UpholsteryServing Manhattan and the outer boroughs
- Oriental Rug Care NYNoMad, Manhattan
- PristineGreen Upholstery and Carpet CleaningGramercy, Manhattan
- PureGreen Carpet and Rug CleaningFlatiron, Manhattan
- Rug Wash Inc.Murray Hill, Manhattan
- The Golden HornPort Chester, NY — serves all of NYC
- The Rug CuratorsMidtown, Manhattan
- No listed company matches that name.
Only the 16 listed companies can be checked. A company that is not listed has no RugRate record either way.
This is a RugRate record, not a background check. It does not cover licensing, insurance or court records — ask the company for those. File a report if something went wrong on your job.
Four Patterns Worth Knowing
None of these prove bad intent on their own, but each one is worth a direct question before you book.
A price that only goes up
A very low phone quote, then charges for stairs, access, pre-treatment or "heavy soil" once the crew is in your home.
A rug that does not come back
Collection with no paperwork, then delays, silence and a return date that keeps moving.
Nothing in writing
No written scope, no all-in price, and a refusal to put either in an email or message.
Pressure to decide now
A discount that expires today, or a crew that needs an answer before they will unload.
Protect Yourself in Four Steps
- Get it in writingThe scope, the method, the all-in price and the return date, in an email or message.
- Photograph the rugBoth sides, in good light, before it leaves your home.
- Keep the paperworkReceipts, the tag or job number, and every message about dates and price.
- Raise it earlyAsk the company in writing first. Most problems are fixed at this stage.
If Something Has Gone Wrong
- Ask the company in writing for a location and return date
- Keep receipts, job numbers and every message
- Pay by a method that offers some recourse where possible
- For unresolved consumer problems, New York City’s Department of Consumer and Worker Protection takes complaints, and city services are reachable through 311
Our policy
We Do Not Publish Accusations
Naming a company is serious. RugRate publishes a complaint page only after the report has been checked and the company has had a right of reply. Until then, reports stay private.
Scam Watch — FAQs
Does RugRate publish a list of bad companies?
Not yet, and never as a list of accusations. A company page only appears here after a complaint has been verified and the company has had a right of reply.
What should I do if my rug has not come back?
Ask the company in writing for the current location and a return date, and keep every message. If that fails, New York City’s Department of Consumer and Worker Protection takes consumer complaints, and you can reach city services through 311.
Is a low quote always a scam?
No. Sometimes it is a smaller job than you expected: a surface clean rather than a full in-plant wash. Ask what method is included and what is not, and compare the all-in totals.
How do I report a problem?
Use the report page. You will be asked what happened, with dates and paperwork, because a report only helps other people if it can be checked.