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Reviews

Review Guidelines

Reviews are only worth reading if they come from real customers describing real jobs. These are the rules that keep them that way.

Write a ReviewHow Reviews Work
Hands writing in a notebook at a wooden table beside a folded rug

Please include

What Belongs in a Review

  • Your own jobWrite about work you paid for, or that was done at your home or business.
  • SpecificsThe quote, the final price, the method, the timescale and what was included.
  • Problems and fixesWhat went wrong matters, and so does how the company responded.
  • Fair criticismHonest negative reviews stay, as long as they describe your own experience.

We remove

What Is Not Published

  • Second-hand accountsReviews about a job you did not arrange or receive.
  • Personal detailsStaff names, home addresses, phone numbers or anything identifying a private person.
  • MarketingPromotional copy, links, discount codes or contact details for another business.
  • Abuse and accusationsThreats, slurs, and criminal accusations that belong with the police, not a review.
  • Conflicts of interestReviews written by a company about itself, a competitor, or in exchange for payment.

How Reviews Are Handled

  1. Reviews are checked against these guidelines before publication.
  2. Companies can respond publicly to any review of their work.
  3. Anyone can report a review that breaks the guidelines.
  4. Reviews that break the guidelines are removed, and the reviewer is told why.
  5. A company cannot have an honest review removed because it is negative.

Serious problems such as a lost, damaged or undelivered rug belong on Scam Watch, where reports go through a verification and right-of-reply process.

Guidelines — FAQs

Can I review a company that refused to quote?

Yes, if you describe that experience honestly: what you asked for and what happened. Be clear that no work was carried out.

What if a company offers me a discount for a good review?

Do not accept it, and tell us. Incentivised reviews break these guidelines and are removed, because they make every other review less trustworthy.

How do I report a review?

Use the report link on the review once reviews are live. For serious problems such as a lost or damaged rug, use Scam Watch instead.