Report a problem
Report a Rug Cleaning Problem
A report only helps other people if it can be checked. Answer the prompts and the page writes a factual, dated account you can send.
Nothing is sent or stored from this page. Your report stays in your browser until you copy it.
What Happened
Your report
Send this to the company first. Keep a copy for a consumer complaint if it is not resolved.
Reporting — FAQs
Will my report be published?
Not automatically, and not yet. Reports are checked, the company is given a right of reply, and only then can a complaint page appear. Reports that cannot be checked are not published.
Should I contact the company first?
Yes. Ask in writing for the current location of your rug, a return date, or an itemised explanation of the difference in price. Most problems end here, and a report is stronger when you can show you asked.
Where else can I take an unresolved complaint?
New York City’s Department of Consumer and Worker Protection takes consumer complaints, and city services are reachable through 311. If a rug has been kept or you believe a crime has occurred, contact the police.
Can a company respond to my report?
Yes. A right of reply is part of the process, and the response is published alongside any complaint page.