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Report a problem

Report a Rug Cleaning Problem

A report only helps other people if it can be checked. Answer the prompts and the page writes a factual, dated account you can send.

Your report is sent to RugRate. We check what can be checked, contact the company, and give it 14 days to reply or put it right. Nothing is published unless it clears that and the company has answered.

A creased invoice and a phone on a kitchen counter beside a wrapped rug

What Happened

Pick from the 28 listed companies — browse the directory if you are not sure of the exact name.

Reporting — FAQs

Will my report be published?

Not automatically. Your report is sent to RugRate, checked against what you send, and the company is contacted and given 14 days to reply or put it right. Nothing is published unless it clears that and the company has answered.

Should I contact the company first?

Yes. Ask in writing for the current location of your rug, a return date, or an itemised explanation of the difference in price. Most problems end here, and a report is stronger when you can show you asked.

Where else can I take an unresolved complaint?

New York City’s Department of Consumer and Worker Protection takes consumer complaints, and city services are reachable through 311. If a rug has been kept or you believe a crime has occurred, contact the police.

Can a company respond to my report?

Yes. A right of reply is part of the process, and the response is published alongside any complaint page.